Shipping & Returns
SHIPPING
AUSTRALIAN ORDERS: We ship with Australia Post.
Express: 1-2 days
Standard: 3-5 days
INTERNATIONAL HEEL ORDERS: We ship with DHL Express.
5 - 7 Day Delivery for most Countries. Up to 10 Business Days.
INTERNATIONAL KNEE PADS ORDERS: We ship with Australia Post.
7- 10 Day Delivery for most Countries. Up to 30 Business Days.
DISPATCH TIMES: 1-2 business days. Up to 3 business days in peak times.
TRACKING: Once your order is fulfilled, you will receive an order confirmation email with a tracking number. If the time has exceeded the guides and the shipping address you entered is correct, contact us at info@polesins.com.au with your Name and Order Number, and we will assist you.
PLEASE NOTE FOR ORDERS OUTSIDE AUSTRALIA: You may have to pay import tax or duty to clear your purchase through customs depending on your country's laws. This fee is the responsibility of the buyer. Returns due to the buyer deciding not to pay their country's fee's are not accepted and your order will be abandoned.
RETURNS / EXCHANGES
Sale items are final sale. For non sale items our returns policy lasts 45 days from when you have received the goods. The customer is responsible for all return shipping charges. For international returns, please ensure you write "returned goods" and mark as zero value on the customs declaration form. The cost of shipping on your order is non-refundable!
HEEL EXCHANGES: We are happy to offer an exchange if you need a different size or style.The cost of shipping both ways is the responsibility of the buyer.A $10 restocking fee will apply to cover the cost of repackaging and handling.Please ensure the product and original box are returned in perfect condition. Any damage to the box or item may result in additional fees or the exchange being declined.
HEEL RETURNS: If you have changed your mind about your purchase we can offer you a refund or store credit (excluding shipping costs and minus $10AUD re-stocking fee). Issued once we receive the heels back in their original condition and packaging. For full details or to start the return process, please email info@polesins.com.au with your order number.
FAULTY ITEMS: If you believe your item to be faulty, please send a picture of the fault with description within 48 hours of receiving the item, along with your order number and name. Genuine product faults will be replaced if stock is available.If you have received the wrong item, email: info@polesins.com.au for assistance.